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Corporate and Social Responsibility Report 2006

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What our people are saying

Since 2004, we have conducted a regular global Cadbury Schweppes Employee Climate Survey to find out what colleagues think and feel about the Company and the management team and how they feel they are treated and motivated. In 2004 we surveyed 10,000 managers. We extended this to include our greater employee population in 2005 (with the exception of our Europe Beverages business which we were in the process of selling). We achieved a global response rate of 80% in 2005.*

We believe employees work best when they are proud of the company they work for, and are committed to what the Company is trying to do. Understanding what our colleagues think helps us address any concerns or issues which may be affecting their performance.

Human resources managed and co-ordinated the process internally for both the 2004 and 2005 surveys and reported the results in to the Board, Board CSR Committee and our employees around the world.

Where possible, surveys were conducted electronically, hosted by an independent third party which enhanced confidentiality and anonymity of individual employees. Hand-held devices and paper surveys were also used. Both surveys were translated into several languages and the 2005 survey was translated into 35.

The results are based on overall responses and have also been broken down by business unit, geography, and function in order to help us monitor and identify areas for follow-up action. We included the opportunity for employees, on a voluntary basis, to indicate their gender and whether they belong to a minority group.

The survey questions have been correlated to two main scores that are shown below:

• Commitment - colleagues' level of attachment to the company, driven by activities that build business success
• Engagement - amount of discretionary effort colleagues are willing to devote to their work, driven by activities that build individual success.

We use these two scores as the Key Performance Indicators for our survey because research shows that highly committed and engaged employees are more motivated and happier at work and perform at higher levels.

* The response rate in our Annual Review and Summary Financial Statement 2005 indicates 81% which includes almost all of our businesses. Following full business completion, the global response rate moved from 81% to 80%.

Our global employee climate survey

Scores	2004	2005
Commitment	3.4 out of 4	3.3 out of 4
Engagement	3.1 out of 4	3.0 out of 4

Note: In 2004, we surveyed 10,000 managers and in 2005 we extended this to include our greater employee population.

Our 2005 Employee Climate Survey results

Key strengths - our employees say they:

• are proud to work for Cadbury Schweppes
• know what is expected of them in their job
• constantly try to find better ways of doing things

Areas of concern - our employees say they want:

• freedom and support to achieve their full potential
• more frequent conversations about performance
• to be given the opportunity to support local community activities as part of their development

We have shared the results of the survey with our people throughout the business and are now addressing the areas of concern that were raised. Our Passion for People programme is one way we are doing this.

As part of our CSR assurance programme, we asked Deloitte's Sustainability Team to assure our 2005 global employee climate survey process and our global scores on commitment and engagement.

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